Return Process

Return and Exchange Policy

Your complete satisfaction is our goal. We offer a wide range of security equipment products from several different manufacturers. Many of these products are standard stock items and many can be customized to your application.

Returning an item does incur cost for shipping, inspection, cleaning, and re-packaging in order for the product to be put back in stock. Therefore, a minimum 25% restocking charge will be assessed for standard, stock items. Products already installed are not returnable.

Products may only be returned within 30 days of delivery.

If you would like to return an item, please Contact US for details and shipping directions for the returned item by email.

Customized products and products built specifically to order are generally non-returnable. We want to work closely with you to ensure that your custom product is designed to your specifications from the start so we can provide excellent results for you and your business.

Returns

All returns must be pre-approved prior to return.

• Items must not have been installed, cut or modified in any way. Items must be in original condition.
• Contact us within 30 days of receipt of the item being returned for approval.
• Indicate the name and address the order was placed under and the reason the product needs to be returned.

 Once a return is approved, the item may be returned.

• All returns must be received within 30 days of approval.
• The customer is responsible for all return postage or shipping fees, as well as any shipping damage.

When returning the package:

• Package the return items in original shipping package, if possible.
• Include all subcomponents, original Packaging Slip and Return Authorization Form.

Once we receive your item, we will issue a refund to your credit card within 7 business days.

Return Address:

We cannot refund item(s) that are:

• Scratched, Installed Windows, broken, used, or with missing or replaced parts/instructions.
• Special Order (Custom Size), final sale or "non-returnable" as identified on original web listing or by sales representative.
• Damaged in return shipping process due to lack of proper packaging and padding.

Please be aware that refunds are subject to a Restocking Fee:

• A restocking fee will be deducted from your return credit to cover the cost of processing the items back into stock. Items returned within 30 days are subject to 25% restocking fee.

Cancellation

• Orders are typically sent out within 24-72 hours of purchase. Once an order has shipped it cannot be cancelled but can be returned (Following our Return Policy)
• If you need to cancel your order please contact customer service.